Terms of use

Revision of August 28, 2026

What this is

Nitrino is a service for running business conversations through connected channels. By using it, you agree to these terms.

Access

An account is created on your first sign-in — through Google or with a one-time code sent to your email. Access to the service is equal to access to your email, so keeping that email secure is on you.

What you may and may not do

You may not send unsolicited messages through the service, break the law, or reach anyone else's conversations. By connecting a channel account, you confirm that you are entitled to do so.

Connected channels

By connecting a messenger or a mailbox, you instruct the service to act on your behalf, within your own rights and no further. The rules of those messengers and mail services continue to apply, and following them remains yours to do.

Agents

Replies are proposed by a language model. It can be wrong, so what gets sent is the workspace owner's responsibility, not the service's. An agent can be stopped at any moment.

Payment

The price and the payment terms are set by the contract with the client company.

Suspension of access

Access may be suspended if these terms are broken or if payment is not made.

Liability

The service is provided without a guarantee of uninterrupted operation. We are not liable for lost profit, nor for the consequences of decisions made on the basis of the conversations.

Changes and contact

Changes are announced on this page. Questions — hello@nitrino.ai.